Photo by Jordan Madrid on Unsplash

A Day In The Life: Community Manager

What does a Community Manager do from the time they wake up until the time they go to bed?

For every Community Manager, the answer to that question is quite varied. A Community Manager is usually one who wears many hats — or, performs many different tasks each day.

Some days we might be writing web content, the next highlighting some work from within our community, and the next dealing with a crisis, probably started by a pesky troll.


Even though every day is different for everyone Community Manager, the question always gets asked what we do each day. So instead of dodging the question, I put together a typical “hour-by-hour” list of my day below.

8:30 AM — Roll out of bed, make breakfast and get ready for the day.

9:15 AM — Check emails from other staff to see if anything major happened overnight. Move onto support and fan emails and get issues cleared up.

10:00 AM — Casual Skype meeting with boss or team. Briefly discussing future strategies and reporting on community interaction and highlights or issues from within our community.

10:45 AM — Schedule any social media updates that aren’t already scheduled for the day. Make note of times to check on them later when they’re posted.

11:00 AM — Interact with our fans over social media. Check for any mentions of our products, give support if needed and share content from our community.

12:00 PM — Phew. It’s already lunch time and I haven’t even done any real work. Grab a quick bite to eat, read up on industry news and social media updates, and take a few minutes to read /r/aww.

1:00 PM — Start writing and revising a blog post and a newsletter for the end of the week.

1:25 PM — Just as you get “in the zone” a few urgent support emails come in and take priority. Immediately hop in and get them sorted out.

2:30 PM — Well, those support requests took a while to handle. You noted any “repro steps” and created documentation incase someone else has the same issue.

3:00 PM — What?! It’s already 3PM? You put on your headphones, crank up the tunes, and get back to crafting your blog posts and newsletters.

4:30 PM — Your finished a draft of your blog post and made a dent into the newsletter. Time to browse the community pages and get back to fans, and share anything you find interesting from your community.

5:15 PM — Worked a little bit into your dinner time. Oops. Sit down for dinner with the family and chat about the day.

7:00 PM — After a much needed break, your sitting on the couch watching Wheel of Fortune, while occasionally checking your products/company’s social media/forums.

8:30 PM — A small idea for a community event pops into your head and you write it down and do a little bit of work on it.

9:30 PM — You finished jotting down some ideas that kept popping in your head and finally have some time to yourself. Turn on the Xbox and play a little bit, or practice a bit of guitar.

Occasionally a fan sends in a support email, or Tweets to either your or the company’s account. You reply and help them out in-between matches or songs.

10:30 PM — You’re tired, but not yet ready for bed. You browse the internet, chat with friends online and are occasionally answering emails and Tweets.

12:00 AM — It’s somehow midnight. You should get to bed so you can get up early tomorrow and repeat a similar process.


There you have it. My typical day as a Community Manager, day in and day out.

As you can notice, being a Community Manager isn’t a 9-5 job. You’re always thinking about and interacting with your community, and frequently, new tasks and issues arise.

As a Community Manager, you’re never “off the clock.” There’s always something that can and will come up.

It may seem like a very easy job, and let me tell you, it isn’t.

With that being said, being a Community Manager is something I’d never give up as it is probably one the most fun and best jobs out there.

Nick

Nick is a games industry professional with several years experience publishing across AAA and Indie. His recent work has been on the blockbuster music game franchises Rock Band and Dance Central.

He also is an avid gamer, tech enthusiast, and mozzarella stick critic.

About Nick

Nick is a games industry professional with several years experience publishing across AAA and Indie. His recent work has been on the blockbuster music game franchises Rock Band and Dance Central.

He also is an avid gamer, tech enthusiast, and mozzarella stick critic.

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